At Performing in Education, our commitment to support teachers stems from the belief that empowered teachers are essential catalysts for student success. By fostering strong relationships with fellow educators, we gain valuable insights into the evolving needs of classrooms, enabling us to tailor our products and services to enhance your experience. We value the partnership with teachers and administrators as we collectively strive to create a positive and impactful educational journey for students. If your question isn’t covered on this page, or you need to report an error, please contact us here.
Technical Support
How do I open a zip file?
Once you’ve downloaded a zipped folder to your computer, right click or double click on the zipped folder in your local drive. In the menu that pops up, select “extract all” or “unzip”. You will have the option to show the extracted files when complete. Click “extract” and your files will be open and accessible in the folder you designated.
Why am I unable to open a copy of a Google resource?
You may encounter an error if clicking a Google link in one of our resources if your school district has blocked “forced copy” links. To get around this, please log out of your school account completely and log into a personal account before clicking the link. If you notice that it keeps defaulting to your school account still, try a browser that you’ve never logged into your school account on or a different device.
I have downloaded my resource but it says I need a password.
None of our files require a password to print unless you’re trying to edit a non-editable file, which is against our terms of use. If you are getting any password-protected pop-ups when trying to print, please make sure that you are opening the file in Adobe Acrobat Reader and that the software is up to date. If this still does not work, try opening the file in your web browser and printing from there. You can do this by right clicking on the file and choosing “Open With” and then selecting your internet browser.
I can’t print a resource that I purchased from you. Can you help me?
Please ensure that you are opening the file in Adobe Acrobat Reader and that the software is up to date. If the file has both landscape and portrait pages, try printing those pages in separate sets. If the problem continues, try a different device or printer. It is often an issue with an individual printer, as most of our resources are printed many times each day without reports of errors.
How do I get help with a technical issue I’m encountering on my TpT account?
For technical issues or account questions regarding the Teachers Pay Teachers website, here’s the direct link for TPT tech support. We are unable to see your account or solve technical issues on their platform. To report an error in one of our resource files, please contact us here.
Professional Development Questions
Can I use one of your resources during a professional development session?
Purchasing a single license of one of our resources allows for personal classroom use only. To distribute copies of a resource (or part of one) during a PD session, please contact us here for information on licensing. We do sometimes allow for a small sample of a resource to be shared during professional development with credit, but you must obtain permission from us first.
How can I order bulk copies of one of your professional development books for an inservice?
For less than 30 copies, any merchant will do for this purpose. To order more than 30 copies of Simplify Your Writing Instruction directly from Jossey-Bass, please contact us here so that we can put you in touch with their bulk orders department.
Questions About Performingineducation.com Accounts
I purchased a supplemental resource and can’t figure out how to download it.
Please log into your account using the login button at the top of the page and click “My Downloads” to access all of your files from past purchases. If you don’t see your order in there, it’s possible you have created multiple accounts with different email addresses.
How do I reset my account password?
Your account password was set during your first order checkout. If you’ve forgotten it, please use the Forgot Password or Lost Your Password? link on the login page. If you do not receive an email to reset your password, it’s possible that you used a different email address at checkout. If you’ve exhausted all login options, please contact us here with your full name and a list of all possible email addresses so that we can look you up.
